天津佛罗伦萨 www.jfbazr.com.cn 【諾達IT培訓內部推薦】公司：NETAPP
招聘職位：Technical Support Engineer 2名
Professional Services Engineer 2名
Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Job Requirements ：
?Good written and verbal communication skills. ?Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations. ?Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. ?Ability to follow standard engineering principles and practices.?Creative approach to problem solving.?Basic understanding of the following protocols and applications: -NFS, the UNIX remote file sharing protocol -CIFS, the Windows NT remote file sharing protocol -SAN connectivity methodologies for storage systems -TCP/IP and Networking -RAID -NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) -NetApp solutions developed around specific applications involving E-Series and/or FAS storage systems -The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)Responsibility and Interaction:?Responsibility -The types of tasks this individual is responsible for are a mix of structured and unstructured tasks. -This individual will apply attained experiences and knowledge in solving routine to moderately complex problems. ?Interaction -This individual interacts primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required. -General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities. -The ideal candidate will be an important contributor or lead on team projects.
Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Job Summary
In this role, you will be responsible for the remote delivery of Storage Operations efforts. This is a global role where your job will be to provide Storage and Backup expertise, being knowledgeable in the Storage and Backup Operations, and tool(s) usage for customer engagements. As Storage Operations vary by type, protocol, size and complexity, you will need to be well versed on industry trends, tools, and processes. The ideal candidate will possess the ability to execute on the Service Metrics defined under Service Level Agreements.
Specific activities include:
?Remote system monitoring
?Disk to Disk (“D2D”) backups
?Responding to Storage availability audits
?Manage the Customer’s NetApp service support tickets
?Provide clear, concise and timely feedback to management